In the era of online banking, clients still value the personal relationship with their local branch. They appreciate knowledgeable staff, ask tellers and advisors for input on financial decisions, and overwhelmingly choose face-to-face meetings or phone calls when they have a question or concern.
Learning from teaching
What started as brown bag “lunch and learn” sessions over 15 years ago have evolved into a full program of corporate and academic teaching – and we love it!
Meet the dream team of strategic design
We are visionary, intelligent, funny and not afraid to speak out because we are backed by years of experience and knowledge. We are DFFRNT.
Win the war on distraction: a how-to guide for optimal top task performance
In an increasingly distracted world, many users don’t have the capacity for long focus. In website usability testing, we see the negative effect of distractions.
How user-centered translation improves usability
For a digital product, the first few words of a heading or link are critical for usability. What happens when these get translated from English to French?
The best website management strategy wrapped up in one slide
Focusing on top tasks will give you a customer-centric website and direct management’s attention where it counts.