We live at the intersection of design, technology, business and humans. We diverge and converge, and go deep to provide businesses with the research needed for informed decision-making, from behavioural insights to value models.
DFFRNT helped Canada Revenue Agency formulate and scale up an innovation incubation program, leaving them with the knowledge and processes to continue the program in-house.
Using one-on-one interviews and an online survey, DFFRNT developed a comprehensive set of member banking personas to guide the development of Servus’ digital banking products.