Templates

Journey Map Template

Image showing journey map template

Journey maps offer a way to visualize a customer or user’s experience with a service across time and touch points. They help us identify gaps, issues and opportunities for improvement.

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Learn more about journey mapping

Babich, Nick. (2019, February 21). A Beginner’s Guide To User Journey Mapping. UX Planet. https://uxplanet.org/a-beginners-guide-to-user-journey-mapping-bd914f4c517c