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A different take

Learn the impact on people, both the decisionmakers and the ones in the experience.

Featured Post

Customer Personas for Financial Services [Infographic]

In the era of online banking, clients still value the personal relationship with their local branch. They appreciate knowledgeable staff, ask tellers and advisors for input on financial decisions, and overwhelmingly choose face-to-face meetings or phone calls when they have a question or concern.
a female hand applies a bank card to an ATM
a female hand applies a bank card to an ATM

Customer Personas for Financial Services [Infographic]

In the era of online banking, clients still value the personal relationship with their local branch. They appreciate knowledgeable staff, ask tellers and advisors for input on financial decisions, and overwhelmingly choose face-to-face meetings or phone calls when they have a question or concern.

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teacher standing in front of college students for lesson

Learning from Teaching

What started as brown bag “lunch and learn” sessions over 15 years ago have evolved into a full program of corporate and academic teaching – and we love it!

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