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Our people, our experiences, our perspectives.
- Customer Experience
Too many choices can be overwhelming, so knowing your user’s top tasks will help you create websites and digital services.
- Customer Experience
Too many choices can be overwhelming, so knowing your user’s top tasks will help you create websites and digital services.
- Customer Experience
To achieve seamless accessibility for digital products and websites, it is essential to integrate accessibility concerns into every stage of the design process. Before you even begin, it is helpful to broaden your definition of disability.
- Editorial
The federal government’s slow pace in modernizing outdated IT systems is a result of poor oversight, a lack of relevant expertise and a culture that prioritizes budgets over functionality.
- Customer Experience
For a digital product, the first few words of a heading or link are critical for usability. What happens when these get translated from English to French?
- Editorial
The Treasury Board’s web standards specify that all government of Canada web properties need to be accessible, interoperable and usable.
- Editorial
Don’t put touchscreen technology in the driver’s seat just because it’s trendy – Designers of autonomous and electric vehicles need to pay more attention to what works best for drivers.
- Ideas
Focusing on top tasks will give you a customer-centric website and direct management’s attention where it counts.