Our people, our experiences, our perspectives.

Innovation Design

The seven deadly sins of public sector innovation

Explore this guide to deepen your understanding and enhance your approach to government-led innovation.

Innovation Design

The seven deadly sins of public sector innovation

Explore this guide to deepen your understanding and enhance your approach to government-led innovation.

Customer Experience

Win the war on distraction: a how-to guide for optimal top task performance

In an increasingly distracted world, many users don't have the capacity for long focus. In website usability testing, we see the negative effect of distractions.

Customer Experience

Learning from teaching

What started as brown bag “lunch and learn” sessions over 15 years ago have evolved into a full program of corporate and academic teaching – and we love it!

Ideas

Four strategies to improve website usability

When a “top task” analysis revealed $200 million in lost revenue opportunities, user-centred design and task performance became strategic goals for this tech company

Customer Experience

Want an accessible website? Talk to disabled users early and often

To achieve seamless accessibility for digital products and websites, it is essential to integrate accessibility concerns into every stage of the design process. Before you even begin, it is helpful to broaden your definition of disability.

News

Microsoft, DFFRNT and “shared spaces” for telehealth

Sharing info across devices with the wave of a hand may be new to Microsoft, but we were applying it to telehealth years ago.

Editorial

Government culture holds back digital transformation efforts

The federal government’s slow pace in modernizing outdated IT systems is a result of poor oversight, a lack of relevant expertise and a culture that prioritizes budgets over functionality.