Projects

People are at the core of every product and service, which makes them the focus of our solutions

Innovation Design

Strategic Digital Transformation

Customer Experience

Training & Advisory

Strategic Digital Transformation

Traveller Personas for Fewer Border Errors - CBSA

Behavioural research and personas helped CBSA uncover and address causes of inadvertent traveller non-compliance at the border.

Training & Advisory

Innovation Bootcamp - Canada Revenue Agency (CRA)

DFFRNT equipped CRA with a scalable innovation training program, empowering employees to turn ideas into actionable concepts.

Innovation Design

Reducing Traveller Errors – CBSA

A structured innovation process led to the development of a proof-of-concept app aimed at reducing traveller errors at Canadian borders.

Innovation Design

Voice Technology in Nursing

Ethnographic research identified real-world use cases for voice technology to reduce cognitive load and enhance nursing workflows.

Customer Experience

Qlik Sense Trial Optimization - Qlik

Behavioural research uncovered friction points in Qlik Sense's trial experience, leading to targeted solutions that support increased user adoption.

Innovation Design

Innovation Design - Knowledge Management Platform

Helping ex-consultants design a knowledge management tool that makes capturing and applying internal expertise effortless for teams on active projects.

Innovation Design

Import Experience Redesign – CFIA

Redesigned CFIA’s digital tools to simplify import processes, reducing contact centre load and improving compliance.

Customer Experience

Top Task Management for UX – Cisco

A UX overhaul using top task analysis significantly improved Cisco's customer support, reducing support tickets and boosting task completion.

Innovation Design

Driving EV Adoption Through Design – Natural Resources Canada

DFFRNT designed a decision support tool to guide federal fleet managers through the complex process of electric vehicle procurement.

Innovation Design

From Services to Product – Quickplay

DFFRNT guided Quickplay through a UX-led business transformation from managed services to a scalable product platform for streaming clients.

Training & Advisory

Strengthening Feedback Culture – ISED

DFFRNT guided ISED’s internal UX team in building a structured, team-owned design review process tailored to their diverse expertise.

Customer Experience

Labour Market Design for Job Seekers – ESDC

DFFRNT redesigned how job seekers access labour market data online, cutting user effort by over 70% and laying the groundwork for Canada’s Job Bank.

Customer Experience

PeerX.AI

DFFRNT applied behavioural science and user research to shape the design and strategy of AI-powered mental wellness platform PeerX.AI.

Strategic Digital Transformation

Banking Personas for Digital Strategy Servus Credit Union

Behavioural research and survey analysis led to robust member personas that now guide digital banking design at Servus Credit Union.

Innovation Design

Behavioral Personas for Better Service CRA

DFFRNT created research-backed personas and scenarios to help CRA tailor communications, services, and compliance programs to real user behaviours.

Innovation Design

Disrupting Office Space - WorkEverywhere

DFFRNT guided the early-stage development of WorkEverywhere, delivering research-driven strategy, UX design, and a proprietary space-matching algorithm.